Stop hiring receptionists and hoping. The cost of one wrong front-office hire is six figures in lost lead conversion, treatment acceptance, and team morale. There's a better way.
The biggest hidden cost in any dental practice is the front-office hire that almost works. The person is competent, gets along with the team, answers the phone politely — and quietly costs the practice $150,000+ a year in conversations that don't convert.
Practice Management Systems® runs hiring + onboarding engagements that include a defined hiring profile built around the specific patient communication patterns of your practice, scripted interview scenarios that surface the right + wrong communication instincts, a 30/60/90-day onboarding plan with clear conversion benchmarks, and our Front Office Training program (the Foundation Program) as the standardized curriculum every new hire goes through.
The result: new hires reach senior-level conversion rates in their first 90 days, not their second year. Existing team morale stays intact because the new person doesn't drag everyone else's numbers down.
45 minutes with Tammy. Diagnostic, no commitment. You'll leave with at least one specific thing to change Monday morning.
Free Assessment