Updates from Tammy and David — what we’re building, what we’re learning inside dental practices, and the shifts we keep seeing repeat across every market we step into.
Patient connection doesn’t start in the chair. A short personal call from the dentist before the first visit eases anxiety, cuts no-shows, and builds loyalty — one of the few moves a competitor can’t copy.
Read the articleA Portland-area practice came to Tammy asking how to staff Saturdays. The real answer cut the week from six days to four, doubled daily production, and slashed overhead 60%.
Read the articleWhen a practice wants more revenue, the instinct is to hire. But the most profitable dental hire is often an experienced coach — optimize your systems before adding payroll.
Read the articleA typical $1.2M two-doctor general dental practice loses $232K to $432K per year to scheduling discipline gaps. Not to clinical capacity. Not to demand. To the difference between what each day could produce and what actually gets booked. The five specific leaks — each with the math. Series Part 1.
Read the articleWhen the schedule blows up at 10am Tuesday, well-coached front desks already have three lists pulled. They know exactly who to call, in what order, with which script. The chaos doesn’t stop — it gets absorbed. The exact protocol: what each list contains, who pulls it, and the scripts that move patients into chairs the same day.
Read the articleAfter 38 years inside dental practices, we’re bringing the entire business onto a single, modern platform — a redesigned site, a private client portal with the course + book chapters unlocking inside it, and a business management dashboard purpose-built for how we actually work. A look at what shipped, what’s coming, and the technology partner who made it all possible.
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